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FAQ

  • How many PUC licensed buses are in our fleet?

    • 15

  • How many passengers fit on a bus?

    • Per regulations, buses that are booked for PUC charter work are only allowed to haul 48 passengers at a given time.​

  • ​How far in advance do we book?

    • 4-6 months in advance. We are extremely busy September, October and November due to our contact obligation with home football games for Penn State and all the Fall weddings.

  • Is gratuity included in our pricing?

    • No, while it is always appreciated by the drivers if people feel so inclined to tip it is never expected for our drivers to receive. 

  • Are wedding decorations allowed to be brought on the bus at the end of the night following the reception?

    • Yes, as long as they are not an obstruction to the driver and items that are potentially damaging to the bus seats are not placed on them. 

  • What is our cancellation policy?

    • Any changes in stops, locations or times, may result in changes to the price of the bill. We require 50% at the time of
      booking and the remaining balance at least a month in advance from the trip date. If you are booking a trip less than a
      month in advance the entire balance is to be paid up in full within a week. Transportation is fully refundable due to
      inclement weather and if notice is given more than a month in advance. Cancellations within a month from the trip will
      result in a 25% cancellation charge. If cancellation is requested within 7 days of the trip a 50% cancellation charge will be
      applied and anything within 24 hours will be non-refundable. 

  • What does our booking process look like?

    • We change everything over in our system from quoted to book. We will then email you the order confirmation which also acts as the contract. You may either sign it electronically or sign it and hard copy mail it to us with payment. We require 50% at the time of booking and the remaining balance at least a month in advance from the event. Some people have paid the amount in full at the beginning. It just all depends on the budget and spending timeline for the event. We accept cash, check or money order as forms of payment at a discounted rate or you may pay by credit card online/over the phone. Once we receive payment we post the amount to the order invoice and then send you a copy of that as well so you know what has been paid and if anything, what is still owed.

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